I placed an order on 1/25/26, and my credit card was charged the next day. I never received a confirmation email or tracking information. Shipping was estimated to take 15-25 days, but it is now 36 days later. I tried to contact the company through the contact form on their website, but when I do it shows the following "error" message: "We detected something wrong with your action, our security firewall stopped it". Are they just trying to get out of being contacted? Do I really need to try calling Japan on ye olde telephone???
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Japanzon – The best Japanese import site
Japanzon is a Tokyo-based company specialized in fast worldwide shipping of 100% authentic Japanese products: video games, trading cards, official figures, Gashapon, arcade accessories, retro collectibles, and more.
Our online store features thousands of licensed items available for fans around the world. Every order is carefully packed and shipped directly from Japan by a small, passionate, human team — no dropshipping, no bootlegs, no tricks.
We process hundreds of orders every month, and the few negative reviews online represent less than 0.5% of our actual customer base. Unfortunately, happy customers rarely leave reviews, which can lead to a distorted view.
Still, our mission remains unchanged: to deliver a true Japanese import experience, with real stock, fair prices, and honest service.
Japanzon is your direct gateway to Japan — no middlemen, no shortcuts.
Thank you to all our loyal supporters for over 10 years.See more
