I received a letter from the manufacturer about a safety recall for the passenger airbag. After two visits to the local dealership where I was turned away due to unavailable parts, I arranged a collection appointment through customer service, which was confirmed in writing. However, nobody showed up to collect the vehicle. Throughout this process, I received no updates from the dealership. Eventually, I took my vehicle to another dealership that successfully completed the airbag installation. While customer service was sympathetic, they had limited influence over the dealership. Unfortunately, this experience highlighted that the dealership lacks genuine concern for ordinary customers.
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