The annual service charges exceed £10k for a 2-bedroom apartment, yet there are minimal amenities, only a 12-hour concierge. Prices keep rising without clear reasons. Main concerns:
- Emails go unanswered for months, even regarding formal budget inquiries.
- Overinflated costs (utilities, maintenance, staffing) without proof of competitive bidding.
- No clarity on how suppliers are selected or why rates are above market standards.
- Similar complaints from residents in other properties managed by the same company — this appears to be a widespread issue. If you are thinking about purchasing or renting in a development managed by this company, consult current residents first and thoroughly examine the service charge history.
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James Andrew Residential provides a personalised and comprehensive property management service.
Collaborating with our clients, we blend innovation with experience, optimising building performance from initial design to implementation and beyond. Our services are tailored to address the individual needs of each client.
From simple maintenance to luxury concierge services, we provide an unrivalled residential management experience without any of the unnecessary.
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