Review Time
The annual service charges exceed £10k for a 2-bedroom apartment, yet there are minimal amenities, only a 12-hour concierge. Prices keep rising without clear reasons. Main concerns:
- Emails go unanswered for months, even regarding formal budget inquiries.
- Overinflated costs (utilities, maintenance, staffing) without proof of competitive bidding.
- No clarity on how suppliers are selected or why rates are above market standards.
- Similar complaints from residents in other properties managed by the same company — this appears to be a widespread issue. If you are thinking about purchasing or renting in a development managed by this company, consult current residents first and thoroughly examine the service charge history.
The recent management of a block I oversee has been encouraging. In just a few months, the team has been responsive (which is rare) and actively working to improve standards. I deal with various management agents, and this company stands out. Both representatives I've interacted with have made the experience enjoyable and refreshing.
The service fees exceed £10k annually for a 2-bedroom apartment, despite minimal amenities like a 12-hour concierge. Costs keep rising without clear justification. Key concerns include: - Emails ignored for months, even regarding formal budget inquiries. - Overinflated costs (utilities, maintenance, staffing) without evidence of competitive bidding. - Lack of clarity on supplier selection and why we pay above market rates. - Similar complaints from residents in other managed buildings indicate a systemic issue. If you're thinking of buying or renting in a managed development, consult current residents first and examine the service charge history closely.
I have consistently had positive interactions with the company. From concierge services to upper management, they have always been helpful and diligent in resolving issues. Special mention to a representative who has been fantastic in assisting us over the years, as well as another who has always been polite and supportive.
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James Andrew Residential provides a personalised and comprehensive property management service.
Collaborating with our clients, we blend innovation with experience, optimising building performance from initial design to implementation and beyond. Our services are tailored to address the individual needs of each client.
From simple maintenance to luxury concierge services, we provide an unrivalled residential management experience without any of the unnecessary.
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