The whole booking experience has been excellent and full credit to Josh for his professionalism, attention to detail and perseverance. when creating a personalised itinerary for us, for a visit to Malaysia Borneo, it was always going to be challenging trying to align availability and accommodation in all the lodges. From the outset and my initial emails to the Company, Josh has been super helpful, listening to what we wanted to do and where we were hoping to go and based on his persistence, we finally managed to land on a finalised itinerary which incorporates the bucket list lodge, the Borneo Rainforest Lodge, as well as a stay on Gaya Island at the end of the holiday. Pros- Really helpful, knowledgeable staff- All information required is provided online. The different tabs provide all the trip's information from travel, to accommodation to details of the itinerary. This is really useful, although, it does require some cross-referencing to pull together a complete picture of where you stay/what you do on a particular day, so maybe they could include Day xx, with the line item on the different tabs. - The app. All details/information for your itinerary are available offline (really important in the jungle). Cons- the Website did NOT appear for me when searching independently for travel to Malaysia Borneo (I use multiple web browsers). I found it by chance, when using ChatGPT. The website developers may therefore want to look at enhancing their searching/indexing/meta data so that the Company actually appears in search results.- The prices in the sample itineraries for the Borneo explorer holidays appear to be unrealistically cheap(?), so maybe these could be reviewed?
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