NOT 5 STAR - UNHELPFUL STAFFStayed at Jasmine Palace with my kids , single dad of 2.This hotel is certainly not 5 star.The rooms are ok, beds awful, bathrooms are adequate, food hall is a lions den, no order to Que up, no table service, the staff ALL expect a tip, ZERO WiFi only in reception if your lucky to get connected, throughout my week I kept asking if I can pay extra to extend my check out time from12 to at least 6pm or later as our pick up wasn’t until midnight.All week I was given different excuses, can’t see that far in advance/ come day before, come morning of, fully booked.I had to check out at 12, Not once did they offer a room or where for me to get my 2 children changed, washed or even let themGet some sleep before our midnight pick up,I was disappointed in the levelOf care and service at this hotel, it’s NOT 5 starNever again
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Jasmine Palace Resort, 5 stars hotel in Hurghada, Red Sea, Egypt. Luxury and family resort