The service here is appalling. As a new guest, you’re left to figure things out by yourself without clear instructions. You sign agreements without being allowed the time to read what you are signing, and then that’s used against you in the event of a mishap so that they can charge you. The receptionist gave me towel cards and didn’t explain what needs to be done with it. I handed them in to the towel centre but didn’t collect it at the end of the day AS I WASN’T MADE AWARE that I needed to do that. When I went to the reception to raise my concerns about the lack of service, instead of apologising or reassuring me, the staff pulled out the agreement letter and info on the small print at the back of the card and got technical with me. He also showed me the “All Inclusive Guide” that we’re given on arrival that literally says - “Beach Towels: change of towels with towel centre in active pool or on the beach” - PLEASE EXPLAIN where in this statement does it make it clear that I need to hand the towels in at the end of every day to get my towel cards back? There were 4 of them just stood there while one of them endlessly argued with me with all this paperwork in my face. It was embarrassing and unacceptable. I tried explaining that they can’t penalise me and charge $15 per card using an agreement that their colleague, under pressure, didn’t let me read when it’s a fault on their part as well that instructions are never clear and there are loopholes. AVOID THIS PLACE! It’s beautiful and enticing when you look at pictures but not worth it if you’re going to receive little to no help and will be penalised and embarrassed. I booked this for my birthday and they’ve done a good job ruining it.
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Jasmine Palace Resort, 5 stars hotel in Hurghada, Red Sea, Egypt. Luxury and family resort
