This has been the worst resort I have ever stayed at - from cleanliness to the most vile reception staff. Rooms were filthy, dust everywhere, floors not cleaned, bed sheets dirty and even used towels given to us when cleaning the room. On 3 occasions our room key cards did not work, the room was at least 10 minutes away from the hotel reception and when calling from the emergency phone they said I have to walk all the way over there to sort it out, first time I did, the second and third time I had a 2 year old asleep in my arms so physically couldn’t, called them from the emergency phone explaining this and they supposedly said they are sending someone straight away, waited 15 mins, no one turned up, I was then forced to walk across with sleeping baby in my arms all the way to reception to get a new card, I was fuming and exhausted at this point. The reception staff were so rude and arrogant, this is just a couple of occasions but not once did they apologise. This is just the tip of the ice berg. Hotel has no Wi-Fi in the rooms, only in the lobby which you have to pay £5 a day or £15 for 1 week to use - how can a hotel be so called 5 star without Wi-Fi? The staff were always so dismissive and a full on can’t help attitude. I have 3 days left in this vile hotel and I cannot wait to get out, the fact that I couldn’t even wait to get home to write this review should speak volumes on how horrible this experience has been for me and my family. Avoid at all costs.
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Jasmine Palace Resort, 5 stars hotel in Hurghada, Red Sea, Egypt. Luxury and family resort
