Well what can I say, if it was for the staff at the hotel as in the cleaners, cooks, bar staff, etc this would of been 5 star and more, but yesterday the 24th feb it all when wrong, we book a trip to one of the island with the staff at the hotel and due to bad weather it’s took 2 1/2 hours longer to get back, we unfortunately missed our flight, but these this happen, this is the day Russia decided to invade the Ukraine, the air port was total carnage , I said to my wife call the hotel and ask if we can come back for 2/3 so we can book a new flight to the Uk, we called they knew us and said yes £45 a night for the room, once we arrived we got to know the real staff…..the reception staff!!! The price was now £120 a night and they are the most rudest unhelpful people you will meet when questioned why the sudden price increase now we are stuck in the lobby, well it’s for Russians only!!! I mean how much discrimination do you want, we have been tipping everyone we come across, looking after them in every way and was actually really know as good guess around the hotel, they totally exploited our situation, and they knew this was the case, we actually booked a family break of 12 for August but this will not be the case, there is much better service just next door at aqua marina who we used before, so please do you research as the front counter staff let this place down, rude people to say the least, so they have lost a big booking can’t wait to get back to the hotel next door I suggest you do the same.
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Jasmine Palace Resort, 5 stars hotel in Hurghada, Red Sea, Egypt. Luxury and family resort