everything went great till it come to the hire bit at the end. they told me that they would arrange it for me and the hire company to ring me before 1,00pm when they hadn't rang i rang them and was told there wasn't one at the moment for me and they would ring me back before 4.00 pm. at 4.30pm i rang them again and this till they they still hadn't got me one. i ended been stranded in Rotherham at 6.00 at night from when i reported the accident. i took another hour having to sort it out myself which i think was out of order, if i had known that i would have been away a lot earlier and hired something myself. it shouldnt be put on the insurance if your not going to do it. i was well upset about it and nobody a the insurence place was intrested. like more than likely this will be going to deaf ears. i got home around 9.00 pm where i should have been home hours and to top that i still didn't get any transport till i get another van and it seems like you dont care. enough said you can see i wasnt pleased with the service . thanks brian winfield
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