I ordered 3 abayas 24days ago, didn’t hear or receive anything until 5days later only to be told one of the items wasn’t in stock, they said we can either refund or give another item, I said I wanted a refund and to send my other items. Again they didn’t issue a refund or communicate with me, despite me chasing for another 7days. Then another 5days went by and again no items sent and no communication, I emailed and sent messages on Instagram to which I finally got a response saying they were looking into my order, but still I had to chase for responses and kept getting told to email - even though they wouldn’t respond to emails! I finally get a response on Friday (this is now three weeks after my order) that they will send out items, so I responded asking for the tracking number. They also claim the reason for this is because of Black Friday sales, but I ordered two weeks before Black Friday so it makes no sense!I then get an email on Monday saying another of the items I brought is out of stock!As you can see this shows they have been absolutely shocking to deal with, wasted my time chasing them and they are selling items they don’t even have in stock, and giving poor excuses!FURTHER UPDATE: Finally just got my refund after 4 weeks, and they tried to report me on trust pilot for this review marking it as ‘defamatory’, says it all really. I wish I never ordered from them in the first place, it’s been 4 weeks of back and forth wasting my time, and they tried to offer me a measly 15% discount if I order from them again!
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Jawda is a London-based modest fashion brand specialising in thoughtfully designed, handmade pieces. We produce everything in-house using carefully sourced fabrics, prioritising quality, ethical craftsmanship, and modest styles you can wear with confidence.
