After spending 18 months and a significant amount at the local store, I advise seeking alternatives for anything beyond basic services. My experience, along with others, showcases a recurring issue of inadequate customer service, mechanical unprofessionalism, and a lack of accountability. The Problems: Mechanical Mistakes: Following a major suspension and control arm replacement, I reported 'scrubbing' noises twice. I was dismissively told it was just my mudflaps. Now, 40,000 km later, two tyres are damaged due to camber issues, not merely alignment. Safety Oversight: I am now missing a rear suspension nut after their service. Poor Customer Interaction: My experience with a specific representative was the worst I've encountered. They were confrontational, interrupted me, and ultimately told me I 'need to take responsibility in life' when I voiced my concerns. Better Options: In contrast, another location was professional and attentive, quickly identifying and resolving the camber issue, ensuring my vehicle drives as it should. Response to the Store's Claims: Prior Wear: There was no tyre wear before your suspension work; I invite you to provide evidence to the contrary. The Follow-up: I did attend the 1,000 km check, and a staff member observed the scrubbing but insisted it was the mudguards. If your records indicate I didn’t attend, that reflects poor record-keeping, not my absence. I acknowledge I should have checked the alignment sooner during my extensive work travel, but the root cause was a flawed installation and dismissal of my initial complaints. Review the other feedback—the defensive tone in your responses reveals everything.
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