Review Time
After spending 18 months and a significant amount at the local store, I recommend seeking alternatives for anything beyond basic services. My experience, along with others, highlights a consistent pattern of inadequate customer service, mechanical unprofessionalism, and a lack of accountability. The Problems: Mechanical Mistakes: After a major suspension and control arm replacement, I reported 'scrubbing' noises twice. I was sarcastically dismissed, being told it was just my mudflaps. Now, 40,000 km later, two tyres are damaged due to camber issues, not just alignment. Safety Oversight: I am now missing a rear suspension nut after their service. Poor Customer Interaction: My experience with a specific representative was the worst I've encountered. They were confrontational, interrupted me, and refused to calm the situation, ultimately telling me I 'need to take responsibility in life' when I called to express my concerns. Better Options: In contrast, another location was professional and attentive. They quickly identified the camber issue, resolved it, and my vehicle now drives as it should have from the beginning. Response to the Store's Claims: Prior Wear: There was no tyre wear before your suspension installation; I invite you to provide documentation to the contrary. The Follow-up: I did attend the 1,000 km check. A staff member observed me turning at full lock, heard the scrubbing, and again insisted it was the mudguards. If your records indicate I didn’t attend, that reflects poor record-keeping on your part, not my absence. You even sent the reminder to my partner’s email using the wrong name. I acknowledge I should have checked the alignment sooner during my extensive work travel, but the root cause was a flawed installation and a refusal to heed my initial complaints. Review the other feedback—the defensive tone in your responses reveals everything.
After spending 18 months and a significant amount at the local store, I advise seeking alternatives for anything beyond basic services. My experience, along with others, showcases a recurring issue of inadequate customer service, mechanical unprofessionalism, and a lack of accountability. The Problems: Mechanical Mistakes: Following a major suspension and control arm replacement, I reported 'scrubbing' noises twice. I was dismissively told it was just my mudflaps. Now, 40,000 km later, two tyres are damaged due to camber issues, not merely alignment. Safety Oversight: I am now missing a rear suspension nut after their service. Poor Customer Interaction: My experience with a specific representative was the worst I've encountered. They were confrontational, interrupted me, and ultimately told me I 'need to take responsibility in life' when I voiced my concerns. Better Options: In contrast, another location was professional and attentive, quickly identifying and resolving the camber issue, ensuring my vehicle drives as it should. Response to the Store's Claims: Prior Wear: There was no tyre wear before your suspension work; I invite you to provide evidence to the contrary. The Follow-up: I did attend the 1,000 km check, and a staff member observed the scrubbing but insisted it was the mudguards. If your records indicate I didn’t attend, that reflects poor record-keeping, not my absence. I acknowledge I should have checked the alignment sooner during my extensive work travel, but the root cause was a flawed installation and dismissal of my initial complaints. Review the other feedback—the defensive tone in your responses reveals everything.
What was once a trusted tyre supplier has now become a frustrating experience. I was surprised to find the shop nearly empty, which became clear after dealing with the staff. My mechanic advised replacing a worn tyre to pass inspection, so I went to swap it with the spare. Instead, the staff pressured me to buy all four tyres and then two, refusing to swap the spare, claiming it wasn't safe. This was misleading and frustrating. I strongly advise against engaging with this service.
I've visited the tyre service multiple times recently, and their customer service has been outstanding. The staff is always friendly, accommodating, and professional. The quality of service and workmanship has been top-notch. I would highly recommend this location for all car-related needs.
I had two vehicles serviced recently. One for tyres and alignment, and the other for mechanical work. After picking up the first vehicle, I was told about a tappet cover leak with an outrageous quote. As a mechanic, I found their charge excessive for a simple job. For the second vehicle, I was informed they couldn't source parts, which was untrue. After returning the next day, I was surprised to find the bill was double the original quote due to unapproved extra work. I expressed my concerns, and after some negotiation, we reached an agreement. However, I was disappointed as the wheel alignment was still misaligned after the service.
If you want to save money, avoid this place. My partner and I needed urgent mechanical assistance, and while the customer service was knowledgeable, it felt like a setup to overcharge us. After the repair, we received a lengthy list of additional repairs needed, which was disheartening. It would be better to focus on training staff on proper conduct and respect.
I took my car for service and was shocked to see an unapproved wheel alignment fee on my bill. They also replaced the wrong tyre, which was very frustrating. Although they eventually rectified the issue, the initial lack of communication and errors made for a poor experience overall.
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