OWell Jaxxon Valentines Buyers DON'T when I show their videos and mentioned that it was STERLING SILVER and layered in Real Gold and made in ITALY was attractive but because it's Valentines Day month they figured let's take advantage SO this is my Second Review because they got back to me thru email and wanted to give me a $50 gift card but only to buy more of their stuff that is a dead give away so I ask if they send me in the mail or send me the crucifix was last week and have not received any response and they also admitted that it's not STERLING SILVER but instead its Hypoallergenic Performance Steel so I'm going to paste their Email that they send me TRUST me they will Disappear after Valentines day Look up Gustavo Video on YouTube---This is the email they sent me.
[CARLOS:]
Thank you for taking the time to share your experience. We’re truly sorry for how frustrating and disappointing this situation has been, especially when you were genuinely excited to receive your chain. We understand how upsetting it can feel when something doesn’t align with what you expected, and we never want that experience for our customers.
We’d like to offer some clarity, while acknowledging that this may not have been as clear during the ordering process as it should have been. All JAXXON pieces include our branding on the clasp, and when engraving is selected, the engraving is placed on the opposite side of the clasp as shown on our product pages. The materials used for this piece are-[[HYPOALLERGENIC PERFORMANCE STEEL]], -which is also why engraved items are considered final sale and not eligible for return or exchange. We’re truly sorry if any of this caused confusion or felt misleading at the time of purchase.
Most importantly, we want you to know that we never want any customer to feel unheard, taken advantage of, or disappointed by their experience with us. Your feedback regarding shipping communication, product expectations, and overall experience is important to us, and we’re sharing this directly with our team so we can continue improving.
As a gesture of goodwill, we’d like to offer you a $50 gift card should you decide to give us another opportunity in the future. While we understand if you choose not to, we truly appreciate you taking the time to share your honest feedback.
Thank you again for your time and for helping us learn where we can do better.
Warm regards,
Hanna @JAXXON
Customer Support Team
+1-213-663-1585
JAXXON jaxxon.com
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