I bought a 2022 Jayco Super Lite new. After about two years, I discovered severe water damage caused by failed seals above both rear windows. Blue Compass’s tech had to remove the underbelly and dump gallons of water to locate the leak.I filed a warranty claim. Jayco gave me a written denial, citing that the unit was “outside warranty” and calling it non-structural. However, the nature of the failure is clearly not routine maintenance — it required invasive diagnostics to even see it.I requested escalation and full documentation, but was told customers can’t be CC’d in the manufacturer’s portal. Meanwhile, the dealer has offered a “discounted repair” that I should pay for myself.This looks like a premature structural defect, not normal wear. I am pursuing this further with the Utah Division of Consumer Protection, the Better Business Bureau, and other avenues.Pros: Attractive design, lots of features.Cons: If Jayco won’t back you when something clearly fails early, that’s a big risk.
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For over 50 years, Jayco has been providing the keys to freedom. We design and build RV's with exploration in mind, so you can make memories on your own terms. No alarms, no rides to catch, no reservations and no worries - just family, fun and relaxation.