Quite shocking customer service. Surprised that Harrods haven’t vetted them after reading all the poor reviews below. Received one (late) order, poor quality control, paint smudged and cracked. Looked like a toddler’s effort. Other order not received. Emailed and submitted several reports before I eventually received an email to say they would process a refund. 10 days later no refund is received. More polite messages unanswered. I left a message on one of their instagram posts to say please contact me re my refund still not received. On their contact form I mention raising the issue with Harrods and my Bank. I quickly receive a rude and aggressive reply to say from their end the refund has been processed and I should take it up with my bank. They apparently now also want their badly painted mug back which is hilarious (as if I’m spending more money). I’ve also been blocked on Instagram despite nothing wrong from my end. Says it all. My bank hasn’t received anything. I will submit a dispute in 4 days if nothing received. I’ve also emailed Harrods customer services as feel they should have vetted them better. Very poor.
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