Review Time
Quite shocking customer service. Surprised that Harrods haven’t vetted them after reading all the poor reviews below. Received one (late) order, poor quality control, paint smudged and cracked. Looked like a toddler’s effort. Other order not received. Emailed and submitted several reports before I eventually received an email to say they would process a refund. 10 days later no refund is received. More polite messages unanswered. I left a message on one of their instagram posts to say please contact me re my refund still not received. On their contact form I mention raising the issue with Harrods and my Bank. I quickly receive a rude and aggressive reply to say from their end the refund has been processed and I should take it up with my bank. They apparently now also want their badly painted mug back which is hilarious (as if I’m spending more money). I’ve also been blocked on Instagram despite nothing wrong from my end. Says it all. My bank hasn’t received anything. I will submit a dispute in 4 days if nothing received. I’ve also emailed Harrods customer services as feel they should have vetted them better. Very poor.
Quite shocking customer service. Surprised that Harrods haven’t vetted them after reading all the poor reviews below. Received one (late) order, poor quality control, paint smudged and cracked. Looked like a toddler’s effort. Other order not received. Emailed and submitted several reports before I eventually received an email to say they would process a refund. 10 days later no refund is received. More polite messages unanswered. I left a message on one of their instagram posts to say please contact me re my refund still not received. On their contact form I mention raising the issue with Harrods and my Bank. I quickly receive a rude and aggressive reply to say from their end the refund has been processed and I should take it up with my bank. They apparently now also want their badly painted mug back which is hilarious (as if I’m spending more money). I’ve also been blocked on Instagram despite nothing wrong from my end. Says it all. My bank hasn’t received anything. I will submit a dispute in 4 days if nothing received. I’ve also emailed Harrods customer services as feel they should have vetted them better. Very poor.
Ordered a bespoke Christmas bauble on 27/9. Chased it up on 7/11. Got a response on 13/11. “Many thanks for the image we are starting to work on your bauble and will let you know when it is ready to ship. Lovely idea.” Chased it up again on 20/12, received an email on 22/12, your order has been cancelled at your request. Seems odd to cancel something you have been working on for over a month - especially when this was never requested. Frustrating as I had very good experiences a few years back - has gone downhill very much so.
Zero correspondence and no items received. Order was placed many weeks ago and never received. Impossible to contact company. All well and good having influencers advertise the items but if they don’t exist / never arrive, it’s all just a fairy tale product. £250 down and nothing to show for it. Avoid.
Still waiting. Jayne's insta handle is baublejayne and she claims her accounts were hacked, hence the changes. Was your original website hacked too Jayne or did things just start to get reeeaaallly uncomfortable with unhappy customers?
Ordered from her sale in February and have still not received my order. I’ve sent countless emails, instagram messages all to be ignored. I’ve been persistent and she has now blocked me. Assuming I will not have my order fulfilled. Very saddened as this does not seem to represent the company I’ve followed for so long. I
Having ordered from here once before, I didn’t hesitate to order a second time. However, I placed my order at the end of February and still haven’t received my items or received any sort of communication from the company. I emailed twice asking for an update and both times I all I received was an automated response. The company is deleting comments on social media from multiple customers asking where their orders are. They clearly know they are in the wrong, they even liked one of my comments saying I had emailed again yet I still had no response!In the end I claimed the money back on my credit card. The appalling customer service and the lack of communication is unacceptable.All of this could have been avoided if they communicated openly and honestly. I don’t mind waiting for my order, but I don’t appreciate being ignored and let down by a company I once trusted.
I have ordered personalised items form this store twice. On both occasions the customer service has been appauling, no responses to emails or insta messages. The first items was a personalised christmas item and I ordered later (end of Nov) but was still surprised when it didnt appear until 29th January. I thought to be better prepared for Easter so ordered on the 12th Feb, it is now the 11th April and still no itmes, no communication and the store front has closed down. just appauling, avoid at all costs.
I placed an order with Jayne Redmond Handmade at the beginning of March with a promised dispatch time of 7-14 days. As of April 5th, I still have not received my order and my attempts to contact the seller have been ignored.While delays can happen, what is unacceptable is: • No direct communication; only a mass email after weeks of silence. • Instagram comments turned off to avoid accountability. • New orders still being taken despite backlogs. • Conflicting updates; claiming kiln issues while posting on Instagram that new Easter stock is ready to ship.This is not how a reputable business should operate. I strongly advise others to avoid purchasing until the seller resolves existing orders and improves communication. If you are also affected, consider reporting the issue to Shopify or your payment provider.
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