Jazz deducted Rs. 23.40 from my mobile balance over four days for Value-Added Services (VAS) including Gameloft and Deikho, without any explicit consent. I did not click on any pop-ups or subscribe to these services.I have submitted direct evidence from the SIMOSA App showing these transactions, confirming no manual activation or request from my side. Jazz’s repeated denial and attempt to shift blame to the user reflects an evasion of responsibility and violates core consumer protection principles.This not only breaches telecom transparency obligations under Pakistan Telecommunication laws, but also undermines customer trust.I request a full refund, policy review, and PTA’s intervention to address such exploitative charges.Date of Experience: 17 to 22 July 2025
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