The services provided at the facility are not satisfactory. 3G is unavailable, with only 2G and 4G offered. The internet speeds range from only 100-400 KB/s during the night, specifically after 1 AM and before 8 AM. Despite charging the full amount, there is no backup during electricity outages, strong winds, or rain. The support team seems absent during these issues. Since the beginning of 2021, the services have been frequently unavailable. In the second semester of 2021, the signals completely disappeared around 7 AM and did not return until 3-4 PM. The situation seems to be worsening daily. If improvements are not made, I may have to intervene myself. Failure to address the internet, signals, and customer support issues promptly may allow competitors to take advantage in a way that could be detrimental. Throughout the day, except for late night, stable internet speeds rarely exceed 50 KB/s. There is a need for significant improvements in signals and internet services.
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