I ordered two items; one arrived promptly, but the other never showed up despite being marked as delivered. I attempted to reach out to the support team and was put on hold for over two hours until my phone died. I then contacted the courier service they use, had two live chats, and was informed that a ticket was raised, yet I received no follow-up. I also tried to use the live chat again with the support team, waiting for two hours when the chat unexpectedly dropped. I'm left confused about the situation and have no idea where my TV has gone. It's incredibly difficult to get any answers. I recommend spending your money elsewhere. It's unclear if the issue lies with the company or their chosen courier, but changes are necessary to avoid losing more customers.
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