Review Time
I tried to get a price match on a PC to OfficeWorks pricing. JB HiFi sent me a link for what they said was a price match. I clicked the link and ordered, only to realise they had offered an inferior product when I received the order confirmation. After more than 60 mins in their chat support, I managed to cancel the order and stop the delivery. They had taken my money already. Then they tell me I have to wait 5-7 days to receive my refund!!!!! Firstly, they misrepresent the price match then they keep my money for a week. Sad, I had experienced great service in store previously. ACCC and ScamWatch have been informed.
Item was in stock online but wasn’t. Paid for express delivery never occurred.
Contacted them “we can’t actually send it from a distribution centre so a store will process it in about 3 days”
When querying why the site said it would delivered today “express postage option takes 1-3 days”
I purchased a game and they sent to my wrong email. I tried along 4 months to get the code but they can’t manage that really simple task. I hope never more buy anything from jb hi fi
Attended JBHIFI at Carousel on the 24th Jan 2026 and Mathew assisted me with my query regarding my faulty Charge 6 FitBit. He did not weigh me down with senseless excuses, as has happened here in this store, in the past. What a delightful and patient young man. Professional and friendly. I used to dread coming into JB HIFI but Matt and Joel make the visit worthwhile. They didn't try to fob me off to "squaretrade". Joel has moved on now. I will always remember Joely's sincere and caring attitude. Thank you both for caring - you are both champions.
Love your work - Misty :)
I ordered an iPad from JB Hi-Fi in early December after it was listed as available online. After placing the order, I was later advised the item was actually on back-order with no confirmed ETA.
Over the following weeks, I received no proactive updates and had to repeatedly chase the matter myself. When I finally called customer support, I waited over 2.5 hours on hold before speaking to someone. By that point, the only option offered was cancellation, as there was still no clarity on when (or if) the item would be supplied.
What made this particularly disappointing is that I converted Qantas Points into JB Hi-Fi gift cards specifically for this purchase, based on the item being shown as available. Those points cannot be reversed, and when the order could not be fulfilled, the refund was required to be split back into the original payment methods, leaving me with a gift card I no longer wanted to use.
JB Hi-Fi did offer a small goodwill gesture and refunded the shipping costs, which I acknowledge. However, this did not meaningfully address the overall experience — missed opportunities to buy elsewhere, extended uncertainty, and excessive effort required just to get answers.
I’m sharing this so other customers are aware that items shown as available may not be in stock, and that resolving issues can require significant time and persistence. Unfortunately, this experience has left me with reduced confidence in purchasing high-value items online from JB Hi-Fi.
I ordered two items; one arrived promptly, but the other never showed up despite being marked as delivered. I attempted to reach out to the support team and was put on hold for over two hours until my phone died. I then contacted the courier service they use, had two live chats, and was informed that a ticket was raised, yet I received no follow-up. I also tried to use the live chat again with the support team, waiting for two hours when the chat unexpectedly dropped. I'm left confused about the situation and have no idea where my TV has gone. It's incredibly difficult to get any answers. I recommend spending your money elsewhere. It's unclear if the issue lies with the company or their chosen courier, but changes are necessary to avoid losing more customers.
It's frustrating when customers are misled about delivery timelines. I've decided to stop shopping at this company because the so-called 'estimated times' often take much longer. Delays without any notifications are unacceptable! The lack of attentive customer service leads to more issues and ultimately drives customers away. Both in-store and online service have been disappointing. I prefer to shop elsewhere.
Avoid purchasing anything that requires delivery unless you're available to sign for it; otherwise, it will be returned, and you'll need to retrieve it from the distribution center. You pay a premium for delivery only to end up having to pick it up yourself. I spent over half an hour trying to get this information from the delivery service! This experience with the company’s delivery process is utterly frustrating.
Avoid ordering anything that requires delivery unless you're home to sign for it, or else it gets sent back, and you'll need to pick it up yourself. You pay a high delivery fee only to end up retrieving it on your own. I spent over half an hour trying to gather information from the delivery service. This company's delivery process is a complete joke.
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