Attended JBHIFI at Carousel on the 24th Jan 2026 and Mathew assisted me with my query regarding my faulty Charge 6 FitBit. He did not weigh me down with senseless excuses, as has happened here in this store, in the past. What a delightful and patient young man. Professional and friendly. I used to dread coming into JB HIFI but Matt and Joel make the visit worthwhile. They didn't try to fob me off to "squaretrade". Joel has moved on now. I will always remember Joely's sincere and caring attitude. Thank you both for caring - you are both champions.
Love your work - Misty :)
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