I had an issue with an order - I tried to purchase a laptop on sale for click and collect. I received an email saying that verification had failed and the order had been cancelled. There was an email address to reply to but no phone number for immediate resolution.
I tried to call the general number for JB Hi-Fi but wait times were long so I tried the online chat instead with the following highlights:
- chat disconnected repeatedly and did not keep a log of previous chats, so I kept having to start from scratch
- eventually I was given an option to "connect with a JB Hi-Fi Team Member" so I waited for 30 minutes and was eventually connected with Sam "A Real Person". Sam is not a real person, the original chatbot confirmed that Sam is a virtual assistant.
- Sam "A Real Person" did not resolve the issue
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