I placed an order for a charge 6 during a recent sale. Although the order status indicated it was delivered, I never received it. Upon contacting support, a claim was started, but they ultimately denied it, stating nothing could be done. I checked with my neighbors and searched the area, but the product was never delivered to my residence. The delivery photo appears to show another villa. It’s disappointing to have paid for something I didn’t receive. When I reached out to customer service, they informed me that the delivery service denied the claim, so they couldn't assist further. I believe it is the company's duty to ensure products reach their customers and take responsibility when they don’t.
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