jbl.com

1.6
1.6 Based on 180 reviews

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Average Rating

1.6

/
5

180 Reviews

5 Star
11%
4 Star
3%
3 Star
2%
2 Star
6%
1 Star
79%

All Reviews

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Review Time

Paul -
Worst headset one could ever buy!! I have to go to the output and connect it manually to my laptop a

Worst headset one could ever buy!!
I have to go to the output and connect it manually to my laptop all the time, and still keeps disconnecting.
Worst headset I ever had, even unbranded Chinese headsets from Amazon and Ebay were better

1
Date of experience: Feb 19, 2026
Ragul Ragul
I ordered the product from jbl but they delivery as a empty box i report to their coustomer care as

I ordered the product from jbl but they delivery as a empty box i report to their coustomer care as well they take 1 month of time after that they said your claim has been rejected they didn't give an proper information

1
Date of experience: Jan 29, 2026
Cary Long
Disappointing quality of the gaming headset

I purchased a gaming headset and quickly found that the low-quality rubber on the microphone was ruined. Additionally, the earpads deteriorated as if they had been scratched by a tiger. Even after using the warranty, I ended up with another overpriced headset that feels just as cheap.

1
Date of experience: Jan 14, 2026
Ælfweard Cook
Frustrating experience with my order

I placed an order for a charge 6 during a recent sale. Although the order status indicated it was delivered, I never received it. Upon contacting support, a claim was started, but they ultimately denied it, stating nothing could be done. I checked with my neighbors and searched the area, but the product was never delivered to my residence. The delivery photo appears to show another villa. It’s disappointing to have paid for something I didn’t receive. When I reached out to customer service, they informed me that the delivery service denied the claim, so they couldn't assist further. I believe it is the company's duty to ensure products reach their customers and take responsibility when they don’t.

1
Date of experience: Dec 02, 2025
MP90
Complete scammers

If I could rate lower, I would. The customer service is awful; I paid for two headphones and received nothing because they were out of stock. Customer support confirmed that no headphones were available. It’s absurd, and they didn’t even apologize, sounding annoyed instead. I definitely wouldn’t recommend them.

1
Date of experience: Nov 29, 2025
Calla Rogers
Headphones malfunctioning

I received two headphones, but neither works. I reached out to the company, and they suggested a reset, which I’ve done multiple times without success. The left headphone's battery shows 0% most of the time, fluctuating erratically from 30% to 100% and back to 0% when removed from the case.

1
Date of experience: Nov 20, 2025
Lindsay Smith
Terrible service experience

I ordered two sets of headphones, but delivery was marked as unsuccessful despite my family being home. The headphones were sent to a local locker for a short time before being returned. Customer service was not helpful at all; I was directed to a chatbot after a few minutes, and a generic email response stated they couldn’t arrange for a return. Completely unhelpful.

1
Date of experience: Nov 18, 2025
Adam
Frustrating runaround

After two exhausting days trying to resolve an issue with both the company and the delivery service, I’m left feeling drained. Each side keeps telling me to contact the other, with no one taking responsibility. My interaction with a representative was particularly disappointing, as they redirected me instead of providing assistance. Now, I’m out a significant amount of money, with no product for my daughter’s birthday. This experience has been incredibly stressful and unacceptable.

1
Date of experience: Nov 18, 2025
BotsWallahJr36
Awful website experience

The website is terrible. My wife and I spent an hour entering the correct details, but we couldn’t get past the address page. It kept rejecting our address as invalid, which it definitely isn't! What should have been a pleasant holiday shopping experience turned into a frustrating ordeal.

1
Date of experience: Nov 17, 2025
Charli Wright
Less than one star if possible

If I could give a rating lower than one star, I would. I sent my speaker for a promised discount coupon, which they provided, but it turned out to be a scam. The code didn’t work, and when I sought help, they blamed me for the issue and then stopped responding for months. Now, I’m receiving the same defective product back. This is not acceptable customer service.

1
Date of experience: Nov 17, 2025

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