The individual who called himself the manager at the studio was very rude and arrogant. I had a scheduled appointment and even had the confirmation email. I arrived 30 minutes early, but there was no one at the desk or anywhere to be found. Eventually, he and the photographer arrived and walked past me without acknowledging me. The photographer did come back to greet me, but he abruptly interrupted her. When I mentioned my appointment time, he claimed I didn’t have one unless I was someone named Perez or her dog. I showed him my email confirmation, but he treated me like I was foolish. When I asked for his name, he refused and said he didn’t like my attitude. I was polite, but understandably frustrated. I asked to speak to the store manager, but he walked away. I found the assistant store manager myself to file a complaint. Clearly, he had more important matters than a scheduled appointment. I hope to receive a confirmation call regarding my complaint. However, the assistant store manager and the photographer were very nice.
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