We had a 3:30 appointment for our family portrait and was on time it was 6:30 when we left. it was very frustrating to have to wait 3 hours with no explanation of what's going on. it was only 2 photographers and they were doing everything. Taking the pictures, reviewing the pictures, and calling you back to look at the portraits. The young man that took our pictures on 11/25/23 was very friendly and very helpful. He is over worked JCP. We love our portraits, but you have to do better with the wait time and price.
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