Made an appointment for the first appointment of the day because we had a 3 year old with us. Didn't want to have to wait. Got there early as we were told to do, and there was another family there who apparently also had the first appointment. There was only one photographer. She started on their photo shoot and 40 minutes past our appointment time we finally gave up and left. She (photographer) was still not done with the first family. She didn't stop over to where we were sitting to let us know how much longer the wait would be. She just completely ignored us. JC Penney Portrait Studio has really gone down hill. Beware when booking an appointment that it doesn't mean you will get your portraits anywhere near that time.
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