Despite having been a regular user it is with huge disappointment that the customer service and the hygiene of this gym lacks in many evident ways. The horrific smell in the changing rooms including the sauna and showers is unacceptable. The early closing hours of the changing rooms seems to change every month and despite it closing well early and having ample time to clean it still smells.
Equipment that has been damaged in the gym stays out of service for days, calling the gym and getting someone on the phone doesn’t seem to exits. Very poor management being a spacious gym and many members are cancelling their membership. Customer have a right to counter claim their monies back as the services promised are not being delivered and the gym is not fit for its purpose and not delivering what it promises that comes under false misleading advertisement.
Despite huge opportunity this site is not given the attention it needs.
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