I want to formally express my frustration with the continued lack of communication regarding my membership reinstatement.
Over the past few weeks, the experience has deteriorated significantly. After submitting a query via your online forum, I received only one delayed response after an entire week. I then replied directly by email, waiting another 4 to 5 days with no reply. When I reached out once more via the forum, the customer service team simply sent a generic template response, which gave me no hope and left me feeling disrespected. This repeated lack of professionalism is unacceptable.
My gym membership, which I had paused for three months, is a key part of my routine, and the ongoing poor communication from both head office and in-gym staff is preventing me from restoring it.
I ask for a prompt resolution to reinstate my membership as soon as possible.
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