I visited the store to claim the warranty advertised by the company, which was clearly outlined on their website. Upon arrival, a staff member directed me to the manager, who seemed entirely uninformed about customer service. When I asked for assistance in locating my receipt, she immediately said no, claiming it would take too long, despite me providing the purchase date. During our conversation, when I mentioned that my issue wasn't due to normal wear and tear, she responded with an unprofessional tone, saying, 'CAN'T YOU HEAR WHAT I AM SAYING?' This was completely unacceptable behavior for a manager. Only after I requested the head office's contact number did her attitude change. The company's website states a two-year warranty, which they denied, and the customer service team informed me they couldn't override the manager's decision. The manager was unhelpful, which is why I sought assistance from customer service. The misleading information on their site is frustrating. I'm very dissatisfied and will not shop with the company again. You've lost a loyal customer.
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JD Sports is the leading sports fashion retailer. Offering an extensive online range of men’s, women’s and kid’s trainers, footwear, sportswear fashion clothing and accessories, including hundreds exclusive to JD. The current product range covers some of the world’s most popular sports fashion brands such as Nike, Jordan, Adidas, ASICS, Lacoste, The North Face, Hoodrich…plus many more.See more
