I faced poor customer service when trying to return a click and collect order. Online support informed me that items would be automatically returned if not collected within 14 days. I waited that period without any update on my return. After contacting customer service multiple times, I had to visit the store after three weeks. I had to explain my situation to several staff members, who seemed unaware of the automatic return policy. They were unhelpful and left me waiting for twenty minutes. No apologies were offered. I will avoid this seller in the future, especially given the quality of in-store staff.
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