The service I received, both in-store and online, was incredibly disappointing. I attempted to purchase runners for my son at a local shop before Christmas. After asking for the correct size, the staff member took them upstairs to check for 25 minutes, repeatedly passing by me without any updates. Frustrated, I eventually left and decided to order online instead. My first order went missing, and after waiting two weeks, I called for an update. I was assured they would arrive within eight days, but after four days, still no runners. After spending another hour on the phone, I learned that the runners were never even sent out for the initial delivery. Four weeks wasted trying to get an item that wasn't in stock. I won't be shopping here again.
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