I had a disappointing experience at a local establishment in Halesowen. After placing my order, the app failed to confirm it and instead directed me back to enter my banking details again. Assuming my order hadn’t gone through, I went to the bar to reorder. Just two minutes after sitting down with my drink, another drink arrived, revealing that my order had actually gone through twice. After a lengthy discussion with the bar staff and the manager, I requested a refund, only to be told that I needed to process it through the app. This was particularly upsetting as I was there to meet a friend for a Christmas meal, which was ultimately ruined. The manager was unhelpful, and the bar staff agreed that I should have received a refund. The app was equally frustrating, asking for information I didn’t have, like a receipt number that I never received since my order didn’t go through. The manager didn’t inform me of any additional requirements. The representative I communicated with through the app said the manager should have issued a refund on-site, but then ceased communication, leaving me in the dark. It feels like a way for the establishment to profit from complaints, as they seemed reluctant to refund my money. I felt completely taken advantage of. This kind of service raises concerns about how they handle customer complaints.
Claim your business profile now and gain access to all features and respond to customer reviews.
