I give 2 stars due to an average customer experience. A high-value order was sent via standard shipping, taking 7 days to arrive with no notification of delays when I ordered! The tracking was poor, and when I contacted customer service after 6 days, I was blamed for not upgrading my shipping! This was not what I expected from such a well-rated store. The agent could have simply said there were delays and that my parcel would arrive soon, but instead, I got a dismissive response about it being my fault. I dislike this kind of 'blame the customer' attitude. Did the agent not realize I was already regretting the free shipping option? I'm unsure if I would recommend or order from this service again.
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