Jeffers has been my go-to for over 20 years and I never imagined I would leave this review but, sadly, they are not the outfit they once were. The appeal of dealing with a small business is feeling seen/heard/valued as a customer, but as a company grows that is often lost and that has become the case with Jeffers. I paid extra to have my most recent order expedited and after a week with no updates on their website and no emails or any other communication, today, the day it was expected to arrive, I called to check on it only to be told that they "were under a shipping delay" last week. This term was (I suspect intentionally) misleading as it suggested something out of their control, such as a problem at UPS, but after more questions than should have been necessary, the woman on the phone admitted, in an apathetic monotone, that it was their warehouse that was behind and that not only would my order not arrive today but they couldn't guarantee it would even ship today. Or tomorrow. Or this week. When I asked why that was not disclosed either at the time the order was placed, or at any point in the week since, and more importantly why they accepted payment for an expedited order knowing full well they were not only unable to expedite it but that it would, in fact, take longer than usual, she offered no explanation, just a flat "we apologize for the inconvenience." Nor did she offer to overnight the order, or even refund the $4.99 fee I ALREADY paid for it to be expedited. To be clear, mistakes happen, delays happen, we are all human. It's how a mistake is handled that makes all the difference. When a problem is met with evasive (and some downright deceptive) answers, deflection, apathy and unwillingness to offer even a token gesture to make it right (or at least less bad), then it's an integrity problem. And that's a dealbreaker.
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Not Official - Trademark Infringement!
