I ordered a mascara my roommate has been wanting for YEARS for her birthday. $40 later, I receive an open, empty package. I’ve emailed customer service TWICE about this and have heard absolutely nothing back. Don’t waste your time or your money buying from JSC, if you have any sort of problem you’re screwed and out an insane amount of money. I’ve spoken to other people and it’s not just me, they’re terrible at cancelling orders, they offer $5 refunds on $50 items that come broken, or they just don’t reply at all. There’s no working phone number for you to attempt to call if they don’t answer your emails, and from what I’ve heard they make it extremely difficult for you to do a chargeback.
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