On 2.2., I placed an order for eyeshadows. While adding the items to my cart, I added some of them twice, but upon checkout, only one set was shown. Realizing this mistake, I immediately canceled the order—within a minute—and received an email confirming that my cancellation was prioritized due to how quickly I acted. I then reordered with the correct quantity.However, despite the cancellation confirmation, I later received an email stating that both orders had shipped. Since then, I have been trying to contact their support team via email and online chat, but no one has responded. My longest wait time on live chat was an unacceptable 3 hours and 35 minutes. I have also sent multiple follow-up emails, yet I have received no reply.
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