A disappointing phone call from their Waterlooville branch on the 28th February 2026, when I decided to call a halt to a property I was considering buying.The phone call wanted to know my reasons for withdrawing from the purchase, as it had cost their client money. I had already e-mailed the branch and told them that the search pack ordered by my solicitor's had in my view taken far too long. In addition to this I had personal reasons for withdrawing. One of them being that I was finding it increasingly difficult to go up and down stairs. I considered it quite rude, that during the phone call I was told that I had pulled out of buying a property before with them a few years ago. That is totally irrelevant.I explained that in the past I had forked out for a survey on a property, only for the seller to sell it to someone else as it was taking too long. Evidently the seller had found another buyer who could do the transaction quicker. I put this down to my solicitor possibly being too slow. It happens at times and is no one’s fault.In this particular case I have to pay solicitor's fees. The person at Jeffries said, yes but you are the buyer! Yes, I replied, I have no problem with that, I will have to take the hit. Make of that what you will, but I know how I interpreted what was said to me.
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