I’m very disappointed with my experience.
The toy I received is clearly faulty — uneven stitching, crooked seams, misshapen head, and one ear sewn incorrectly and falling to the side. The eyes are barely visible and the whole toy looks poorly made. Honestly, the quality feels like a $2 market toy, not a premium plush.
What’s even worse is the customer service. After reporting the defect and sending photos, I was either ignored or received delayed replies. They refused to provide a prepaid return label and expected me to pay return shipping myself for their faulty product.
For a brand that markets itself as high-end and collectible, this level of quality control and support is unacceptable.
Sadly, I will not purchase from this company again.
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Creating original and innovative soft toys in London since 1999, Jellycat continues to combine luxurious fabrics with designs that are sometimes quirky, sometimes cute but always with a little something different that makes them stand out from the crowd! The name Jellycat was dreamt up by a child who loved jellies and cats and giggled at the thought of the two together. The silliness of the name was a great reflection of the design and so it stuck!See more
