We bought a complete set of appliances from the company in 2017, which included a wall oven/microwave and a gas oven range. Over the past 7 years, both have displayed the error code F2E1, indicating a short. In the first year, they replaced the panel, advising us to cut the power to reset it. Now, in August 2025, after multiple calls with no response, the chatbot only offers 20% off a new unit (which costs over $8000), and the replacement part is priced at $2700 but is backordered indefinitely. Had we researched, we would have seen how many of their oven units face this issue. I wish they would take care of their previous customers, but here we are. We won't be purchasing any products from this brand again, as their customer service is severely lacking, assuming you can even reach an operator.
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Manufacturer of ovens and cooktops, refrigerators, freezers, and dishwashers.