I bought a refrigerator from a premium brand three years ago, and I regret to say my experience has been quite disappointing. Over these years, the fridge has faced numerous issues. Each time I reached out to customer service, they expressed apologies and sent a technician, but the resolution always involved replacing parts of what was meant to be a brand-new appliance. Multiple components have been swapped out, yet the problems persist. During my last interaction, a manager indicated that the company would replace the refrigerator if more issues arose, but that promise was not fulfilled. Currently, I'm dealing with another issue: the refrigerator door is misaligned, despite the fact that previous adjustments were made by the company's technicians. When I contacted customer service again, I spoke with a manager who claimed the misalignment was our fault, even though the alignment and prior repairs were conducted by their team. He also noted that earlier part replacements were associated with airflow problems. After three years of ongoing issues, technician visits, and part replacements, I am extremely frustrated. I anticipated much higher quality, reliability, and accountability from a premium brand. Unfortunately, my experience with both the product and customer support has fallen short of those expectations.
Claim your business profile now and gain access to all features and respond to customer reviews.
Manufacturer of ovens and cooktops, refrigerators, freezers, and dishwashers.