jenniferjohn-charleston.com

4.5
4.5 Based on 27 reviews

...

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Monica
Do Not Buy from this company, the name and the deceptive USA address on the website make you think t

Do Not Buy from this company, the name and the deceptive USA address on the website make you think this is a US - based company. It is not. I ordered 2 dresses from them, and it took over 3 weeks from order to delivery, from the factory in China. Fabrics were odd and fit was off. I wanted to return both, they offered me 10% off to keep the dresses instead. I wanted a full refund. There are multiple requirements for sending returns - photos of garments, internal packaging, external packing, filling out a return form which gets taped to the outside of the package, tracking #.,,…but I never got that far, because USPS quoted me $70 to ship the pkg back, and then they said there could be customs charges, etc. you have to fill out a customs declaration form ,too. And you don’t know what the customs charges could be, but you’re required to pay them. Shipping, plus the unknown customs cost, makes it prohibitive to send back. So I lost $90 for dresses I can’t wear. Never again!!!!!!!!!!!

1
Date of experience: Feb 20, 2026

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