We bought a matching couch and loveseat from a store 15 months ago, just a few months past the one-year warranty. I realize I should have raised the issue sooner, but the problems didn't really become noticeable until after that. The patented seat foam is very poor quality. The cushions have sunk so much that I can feel the wood slats. The footrest material is all bunched up and worn. The protection plan I purchased is clearly only for stains or accidental damage, making it a waste of money. The warranty department offered no help, just saying they could provide a technician's number for a quote. I will not shop there again.
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