jeromes.com

1.6
1.6 Based on 16 reviews

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Lorraine Wilson
Damaged sectional sofa experience

I will never shop here again. I spent a lot of money at this store and ended up with two damaged sectional sofas. The first one took two months to arrive because the salesperson forgot to place the order. When it finally came, it had a dent in the frame, short cushions, and torn fabric. They reordered the same couch, but the delivery person found even more damage and took pictures. They claimed it was a manufacturing issue. During delivery, my flooring got scratched because the sofa wouldn’t lock properly due to its bent frame. They offered me another sofa but no refund or discount. I’m contacting the Better Business Bureau; I’m done with this store.

1
Date of experience: Sep 17, 2025

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