We bought a matching couch and loveseat from a local store 15 months ago, shortly after the 1-year warranty expired. I realize I should have raised my concerns earlier, but the issues only became apparent after that period. The patented seat foam is subpar; the cushions have sunk to the point where the wood slats are noticeable. Additionally, the material on the footrests has become worn and bunched up. The "Oops Protection" I purchased seems to only cover stains and accidental damage, making it a poor investment. When I contacted the warranty department, they were unhelpful and only offered a technician's number for a quote. We will not be returning there.
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