Last night, my friend and I visited a local sandwich shop in Inverness around 5:15 p.m. There was only one customer ahead of us and one behind us during our entire stay. When it was my turn to order, I requested a regular roast beef and parmesan sub while my friend chose a meat lovers sub. I informed the staff member that we were placing separate orders. However, he proceeded to prepare both sandwiches simultaneously and asked what I wanted on mine, despite my earlier clarification. I specified mayonnaise on the meat and cheese side and oil and vinegar on the other. He then ignored my request and added vinegar and oil to both sides of my bread, along with mayonnaise on one side. When I pointed out the mistake, he simply piled the meat and cheese on top and continued to add more vinegar and oil to the other side, which I hadn’t asked for. Afterward, I requested to pay for my sandwich while my friend’s was being made, but he made me wait until finishing my friend's order, even though there was someone at the register ready to assist me. Once home, I unwrapped my sandwich only to find that the bread was extremely soggy. Despite my hunger, I could only taste the overwhelming vinegar and oil. Later that evening, I experienced stomach cramps and became ill overnight. I saved the other half but likely will discard it, as I don’t want to deal with the soggy mess while trying to eat it. My friend also found his sandwich to be soggy by the time he got to it. We’ve decided not to return to this place due to the lack of care from the staff and their disregard for customer requests.
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