My family got sick on holiday and Jet2 DO NOT CARE.
UPDATED REF: 19100233/W25H
Because we didn't call a GP in Marrakech at the time, they effectively don't care. Our whole family were dreadfully ill, we reported to reception at the hotel and on our return but they are just not interested that more than half our holiday was ruined.
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I am writing having just returned from our annual family holiday booked with you, ref , booked under my surname at Barcelo Palmeraie Oasis Resort in Marrakech, from 10th to 17th February. We toiled over choosing the hotel with a number of options available but settled on Barcelo owing to the great reviews and our knowledge of the brand.
The first few days were excellent, but unfortunately our experience was overshadowed by illness affecting us all.
My husband experienced a very upset stomach and diarrhoea for 36 hours starting on the evening of 13th February which lasted 24 hours.
Following that I experienced vomiting that started overnight on 15th February and lasted around 24 hours.
Our youngest daughter (6 years old) experienced vomiting overnight on 16th February, this lasted a little over 12 hours.
Our eldest daughter (10 years old) then succumbed experiencing vomiting on the return flight on 17th February again lasting more than 24 hours. I would like to record our thanks to the crew on board the return flight to Leeds who were very kind, providing sickness bags and water for her. They also told us that they’d heard about other cases of this kind of illness recently too.
Our holiday was all inclusive, and we ate exclusively at the hotel, from the buffet restaurant for meals, with drinks from there and the pool bar during the day.
As I hope you’ll appreciate, this bout of illness caused considerable distress for us as a family and ruined the latter half of the holiday, causing loss of sleep, separation during the day, missed meals, and loss of enjoyment of our annual holiday. Only now are we starting to feel less ‘fragile’.
We informed the hotel earlier in the week, and I hoped to report our full experience to guest services on our last day but it was closed prior to our departure.
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