jetblue.com

1.6
1.6 Based on 121 reviews

...

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Mia
Today, my minor daughter was assisted at Gate 511 of JFK Airport by a woman named Leila (ID 46273) r

Today, my minor daughter was assisted at Gate 511 of JFK Airport by a woman named Leila (ID 46273) regarding Flight B62725. This woman threatened to call security—phone in hand—to have us removed, all because I asked if she could page my daughter over the intercom. With the rudest attitude imaginable, she snapped: "That's *your* daughter; *you* call her." She wasn't even the agent assigned to me in the line; she actually stepped in, took the passport and ticket 🎟️ right out of the hands of the agent who *was* assisting me, and declared—the moment she saw me—"I'll handle her." Their staff lacks basic manners, and the worst part is that when you call to file a report, no one listens. They need to hire personnel who communicate more professionally and are less indifferent—people who don't blow every minor misunderstanding out of proportion into a major incident in front of so many people. For my part, as long as I can avoid traveling with JetBlue, I will!

1
Date of experience: Apr 08, 2026

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