Review Time
My flight was 4 hours delayed. Then I was speaking to a an employee of jet blue. Her name was elma. I was speaking to her of a seat change. When a young girl came up and started crying about her frustrations about our delays. We where talking I was trying to calm her down when jet blue employee elma began to raise her voice saying that's it im not gonna deal with you then go away im done. I began to say to her that we weren't talking to her just voicing our frustration to eachother she was rude and disrespectful. I spoke to the manager of jet blue on duty who would not give me his name and he said elma could speak to me however she wants. I then sat on the phone for 30 mins with a woman who said she would accommodate me who then couldn't got me a manager sat on hold another 30 minutes and was told I would have to pay for a seat change on a flight I paid extra to get out early and was 4 hours delayed and the staff where rude and disrespectful. Those 2 staff left the area and joe was assigned to the area and he was great. So hopefully Joe gets recognized for being an outstanding employee.
My partner and I recently traveled from New York to New Orleans with a layover in Boston, and it turned out to be one of the worst travel experiences we've encountered. At the gate, our carry-on bags were taken and checked into the hold due to supposed lack of space. Upon arriving in New Orleans, neither of our bags appeared. At the baggage service desk, we learned that our luggage had been left behind in Boston because it wasn’t scanned. This issue affected other passengers too, highlighting the airline's incompetence. We had to wait FOUR DAYS to retrieve our bags. There was no clear communication, tracking, or delivery window — we were left completely uninformed throughout our stay. To add to our frustration, on December 25th at 10:40 PM, a delivery driver unexpectedly knocked on our door, waking everyone up. There was no prior notice, apology, or explanation, and he left before we could even talk to him. When we finally checked the luggage, we found that one suitcase was broken beyond use — a wheel was completely missing. What makes this even more upsetting is that after seeing numerous similar reviews, it’s evident that the airline consistently disregards customer complaints. It’s clear they do not care about their customers or show them any respect. Between the mishandling of bags, the four-day delay, the shocking lack of communication, and the damaged luggage, this experience was unacceptable from beginning to end. The airline displayed zero accountability, respect, and professionalism. I would not recommend this airline to anyone and will think carefully before flying with them again.
This is likely the worst airline I've ever used. There was no assistance when my flight was delayed by 8 hours, causing me to miss my connection. I ended up stranded at the airport for more than 20 hours, and eventually, the staff just disappeared.
I have serious doubts about the company canceling payments for pre-booked bags and seats to pressure customers into paying more at check-in. I had a seat reserved, but when I tried to pay for a checked bag through the app, the transaction failed. Attempting to book it again resulted in two pending charges on my card. During a live chat to resolve the issue, I was told that removing checked bags from the reservation wasn’t possible. Despite explaining my situation, I was informed neither charge had gone through. They offered to send me a form to fill out with my credit card information for the checked bag, which felt odd and took 1.5 hours due to the wait time. They failed to mention that the seat I thought I had paid for was actually not confirmed. I only found out the seat wasn’t available the day before check-in when I was asked to pay four times more for it. There were no emails regarding these payments, confirmations, or indications that my seat and bags hadn’t gone through. Customer service claimed I was notified, but I checked thoroughly and found nothing. I noticed the bag charges on my card, thinking it was a duplicate. After another 1.5-hour wait in live chat, the assistance was unhelpful. I ended up paying for a new seat but still received no confirmations or denials. When I requested a receipt online, the email confirmation for my flight didn’t include the seat payment, leading me to wait on hold again to verify if the seat was actually paid for. They eventually confirmed it. This experience has been incredibly frustrating. My card was clearly processing the requests without issues, and I had checked my account a few days before to ensure everything was fine since I hadn’t received any emails. I suspect this is a deliberate tactic to charge customers extra and get away with it.
Im pretty sure they are canceling payments for pre books bags and seats to force you to pay more upon check in. I had a seat booked, I attempted to pay for a checked bag via the app, the payment didn’t go through so i attempted to book it again. It then said I had 2 bags and there were 2 charges pending on my card. I did their live chat to sort it out and they told me that I couldn’t take checked bags off the reservation… i tried to explain the situation and they said that neither charge had gone through. They said they would email me a form to fill out with my credit card info to book the checked bag. It was very strange and took 1.5 hours with the wait time. They apparently neglected to mention that for some reason the seat that was showing on my flight, the one i had selected and thought I had paid for on booking was not actually paid for. I did not discover that my seat was not available until check in the day before when it asked me to pay 4x more for the seat. I had no emails about any of these payments, no confirmations, no indication that the seat or bags hadn’t gone through. Customer service claimed i was notified and i checked through everything, I was not. I just noticed the bags because I had two charges on my card and thought it was duplicate. I did the live chat with customer service after waiting another 1.5 hours and they were not at all helpful. I paid for the new seat and still received no confirmations or declinations… i requested a receipt online and the emailed receipt for my flight did not show the seat payment, so I waited on hold again to verify that my seat was actually paid for. They then verified it for me. This has been an absolute ordeal. My card was obviously receiving the requests, I have a chase sapphire card and it’s never had any problems. I know the seat i booked with the flight was on my account when I checked a few days prior to make sure the flight was still okay as I had not received any emails about it. I think it’s a racket. I think it’s intentional and that they think they can charge people extra and get away with it.
BAD. So bad. Flight to JFK was supposed to take off at 7:45pm. Was delayed to 8:30pm. Then 9. Then 10. Finally takes off at 10:20. We land. Can’t taxi to the gate because another plane is using it; pilot says we’ll need to wait 10 minutes. 15 passes. Pilot comes back on to let us know there’s a “software problem” and it’ll be another 20 minutes. Disorganized, terrible communication, logistics are shit.
If I could give negative stars, I would. Two days after Thanksgiving, they decide to DO A SOFTWARE UPDATE?!?! Fl I got was canceled, they jerked me around, then put me on a flight that got delayed SIX hours. When I went back for help they basically bullied me and were disgustingly rude. Lady told me to 'stay cold'. Seriously. They do not give a single crap about you or your 'experience ' (if you can call it that). NEVER AGAIN.
Still waiting in Austin, TX—1 hour before boarding—for someone to check us in. We arrived as recommended so we could also grab food before the flight. Now, less than an hour before boarding, not a single person is here to check anyone in. A sign said someone would be here 2 hours before the flight, and we’re now 23 minutes past that time, with lines of confused passengers.There’s nowhere to just drop your bags and go. This is absolutely disgusting—wasting everyone’s time like this is unacceptable. The indecency and disorganization are unmatched. I would choose another airline unless you want to waste time, go hungry in line, and barely make it through security.Everyone in line is talking about how terrible this experience is. JetBlue—be better.Sincerely,Stuck in line in Austin, TX
I've been flying JetBlue for almost two decades at this point. I was a Healthcare Hero during the pandemic and had the opportunity to fly one on one of the first JFK to LHR flights. It's a NY Airline, so I'd love to represent my home state.Today was the final straw. JetBlue is no longer an airline that cares about having the best quality customer experience. I'll keep it brief, but there have been multiple instances here flights have been cancelled or delayed, with no level of customer appreciation or support. If JetBlue wants to ascend from budget airline, or be the game changer in the space, then they simply need to do better.In summation, if you're looking for a frontier or spirit level quality of flight masked as a "budget plus" experience, then continue to fly JetBlue.If you're looking for a solid USA based airline, look anywhere within the ranks of Delta, American Airlines, or United AIrlines. At least they're more established, and their customer service is worth the price of admission.
I created a new account, but I never purchase Jetbluetickets. Nevertheless, they tried to withdraw $800 from my bank account. Fortunately, I received a message from my bank asking if it was a fraud. I replied yes. I don't know how they got my card information.
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